Privacy Policy

1. Introduction

At edsqtc.com (“Website”, “we”, “us”, “our”), your privacy is of paramount importance. We are firmly committed to protecting and respecting your personal data and ensuring transparency about how your information is collected, processed, and safeguarded. This Privacy Policy explains how we collect, store, use, and disclose your personal information and outlines your legal rights and choices under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

2. Scope of this Policy and Our Role as Data Controller

This Privacy Policy applies to all visitors, users, and others who access or use edsqtc.com. For purposes of the GDPR and related legislation, edsqtc.com is the “data controller” of your personal information. We determine the purposes and means of processing your personal data collected via our Website and services.

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a) Usage Data:
Information about how users navigate and interact with edsqtc.com, including browser type, IP address, operating system, device identifiers, access times, and referring website addresses.

b) Account Data:
Information provided when registering or maintaining an account, such as full name, email address, billing address, shipping address, and telephone number.

c) Profile Data:
Preferences, interests, purchase history, browsing behavior, and personalization settings related to your experience on edsqtc.com.

d) Communication Data:
Records of correspondence with us, including emails, support tickets, chat logs, and feedback submitted via contact forms or other interactions.

e) Technical Data:
Information about your device and system configuration such as hardware type, screen resolution, operating system, browser version, and system settings.

f) Transaction Data:
Details regarding purchases or subscriptions, payment information (processed according to PCI standards), and fulfillment information including invoice details and delivery addresses.

g) Preference Data:
Information related to your choices involving marketing communications, product interests, cookie consents, and notification settings.

4. Legal Bases for Processing

We process your personal data in accordance with legal bases as defined under the GDPR and as required by the CCPA:

– Consent: When you affirmatively agree to data processing, such as subscribing to marketing communications.
– Contract: When processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
– Legal Obligation: Where processing is required to comply with applicable legal or regulatory obligations.
– Legitimate Interests: When we process data to pursue our legitimate interests in a manner that would be reasonably expected and does not materially impact your rights and freedoms (e.g., improving services, fraud prevention).

5. Your Rights Under GDPR and CCPA

You have multiple rights regarding your personal data, subject to applicable law:

– Right of Access: You can request details of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal information, subject to legal limitations.
– Right to Restriction: You can limit or object to processing under certain conditions.
– Right to Data Portability: You have the right to obtain your data in a structured, commonly used format for transfer to another entity.
– Right to Object: You may object to direct marketing or where processing is based on legitimate interests.
– Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

To exercise any of your rights, please contact us at [email protected]. We will respond in accordance with legal timeframes.

6. Security Measures

We implement industry-standard technical and organizational measures to protect your personal data, including:

– Encryption of data both in transit and at rest
– Role-based access controls and secure authentication
– Regular data backups and secure server architecture
– Staff training regarding privacy obligations and best practices
– Monitoring for unauthorized access or anomalous activity

While no system is entirely secure, we continuously strive to protect your information from loss, misuse, unauthorized access, disclosure, or alteration.

7. International Transfers

Your personal data may be transferred and processed outside your country of residence, including to countries that may not provide the same level of data protection. Where we transfer personal data internationally, we rely on appropriate safeguards such as:

– European Commission Standard Contractual Clauses
– Adequacy decisions issued by the European Commission
– Other legally permissible transfer mechanisms compliant with GDPR and CCPA

8. Data Retention

We retain your personal data only for as long as necessary and proportionate to the purposes for which we collected it, including to comply with legal, contractual, or regulatory obligations.

Specific guidelines include:

– Account and Profile Data: Retained for the life of the account and a reasonable period after deletion (e.g., 6–12 months)
– Transaction Data: Retained for up to 7 years to comply with accounting and audit requirements
– Communication Data: Retained for up to 2 years for customer service quality and reference
– Usage/Technical Data: Retained for analytical purposes for up to 24 months, then de-identified or deleted

9. Cookie Policy

We use cookies and similar tracking technologies on edsqtc.com to enhance your user experience and analyze site usage.

Types of cookies employed include:

– Essential Cookies: Required for site operation and to enable basic functions such as secure page navigation.
– Functional Cookies: Enable features such as remembered preferences or localization.
– Analytics Cookies: Collect aggregated data about site visitors to help us improve functionality and performance.
– Performance Cookies: Track usage behavior to monitor and optimize performance and reliability.

10. Cookie Management and Compliance

Upon your first visit to edsqtc.com, we obtain your consent to deploy non-essential cookies in accordance with GDPR and CCPA regulations.

You may manage cookie preferences through:

– Browser settings (clearing or blocking cookies)
– Our website’s Cookie Banner and Preferences Center
– Opt-out links provided by third-party services (e.g., Google Analytics)

For California residents, we honor “Do Not Sell or Share My Personal Information” signals sent via browsers and provide mechanisms for cookie opt-out in accordance with CCPA requirements.

11. Children’s Privacy

edsqtc.com is not directed to children under the age of 13, and we do not knowingly collect personal information from minors without verifiable parental consent. If we become aware that we have inadvertently gathered such data, we will take reasonable steps to delete it without delay.

12. Policy Updates and Notifications

We may revise this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Continued use of edsqtc.com after such modifications constitutes acceptance of the updated terms. When changes are material, we will notify users appropriately through the Website or via email where applicable.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data processing practices, please contact our privacy team at:

Email: [email protected]
Website: https://edsqtc.com

We are fully committed to ensuring compliance with all relevant data protection laws, including GDPR and CCPA, and promoting transparency and user trust. Please do not hesitate to contact us with any privacy-related queries or to exercise your rights.